Skip to contentBusiness Operations Manager
| Company | Shiftsmart |
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| Location | New York, NY, USA |
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| Salary | $160000 – $180000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Operational experience in high-volume, SLA-driven operations (call-center, field, or similar)
- Ability to build dashboards and run SQL
- Experience in coaching and developing team members
- Strong problem-solving skills
- Ability to design processes and workflows
Responsibilities
- Lead a 30-50-person phone-based support team
- Guarantee 100% first-shift contact by designing processes and staffing models
- Integrate new product features into daily workflows
- Coach, develop, and performance-manage agents and supervisors
- Run daily operating cadences to maintain high execution standards
Preferred Qualifications
No preferred qualifications provided.
