Account Svcs-Sr Mgr

Account Svcs-Sr Mgr

Requirements

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.

Responsibilities

• Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution.
• Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy.
• Developing a comprehensive understanding of the client’s industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs.
• Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer’s success.
• Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.
• Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.
• Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.
• Coordinate and conduct QBR’s, EBR’s, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls.
• Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.
• Help develop and be a leader within the customer’s Account Team. Collaborate with peers to drive results.

Preferred Qualifications

• A degree.
• Worked in a client facing role and resolved operational problems.
• Managed and negotiated with internal and external organizations.