Technical Product Owner – Associate Digital Experience
| Company | Toyota |
|---|---|
| Location | Plano, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 10–15 years of experience in product management, platform strategy, or enterprise IT leadership roles.
- Proven experience leading high-performing teams, ideally focused on associate experience, end-user services, or internal tooling.
- Strong understanding of enterprise collaboration platforms (e.g., Slack, Confluence, Google Workspace, Microsoft Teams).
- Proven track record in tool rationalization, knowledge management design, or digital workplace transformation.
- Excellent communication and stakeholder management skills, able to translate between technical and non-technical perspectives.
- Bachelor’s degree in Information Systems, Human-Computer Interaction, or related field.
Responsibilities
- Own the full product lifecycle for end-user platforms and associate experience tools—from vision and strategy through delivery and iteration.
- Lead a team responsible for platforms such as Confluence, Slack, and other internal collaboration and knowledge tools.
- Partner with stakeholders to assess current tools and platforms, eliminate redundancy, and align solutions to evolving user needs.
- Define and drive a content strategy focused on knowledge accessibility, findability, and relevance across systems.
- Evaluate associate workflows and pain points, identifying opportunities to improve tooling, automation, and digital support services.
- Develop and maintain a prioritized product backlog aligned with organizational goals, using Agile best practices to deliver incremental value.
- Set and track KPIs for associate experience and tool effectiveness, using data to inform decision-making and product iteration.
- Champion a modern, secure, and scalable approach to internal tool governance and user enablement.
Preferred Qualifications
- Experience driving internal knowledge architecture and governance programs.
- Familiarity with change management practices related to enterprise technology adoption.
- A perspective on AI-assisted knowledge delivery, chatbots, or next-gen helpdesk solutions.