Supply Counter Administrator

Supply Counter Administrator

Requirements

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent.
• 1–3 years of prior relevant experience in a customer service, technical support, or product support role.
• Demonstrated experience resolving customer service inquiries and problems effectively.
• Ability to take corrective action, including coordinating repairs, returns, or field servicing.
• Strong organizational skills, including experience maintaining records, logs, and service documentation.
• Effective verbal and written communication skills.
• Proficient in basic computer applications, including Microsoft Office and CRM systems.
• Ability to follow standard procedures and adapt slightly when needed to resolve routine issues.
• Comfortable working under moderate supervision and managing day-to-day tasks reliably.

Responsibilities

• Respond promptly and professionally to customer service inquiries and requests related to supplies.
• Determine and initiate the appropriate action, including issuance, repair, return, or field service coordination.
• Maintain oversight of office supply inventories, ensuring accurate recordkeeping and stock levels.
• Issue supplies to internal customers, maintaining detailed tracking logs or systems.
• Interact directly with procurement buyers to coordinate timely supply replenishments.
• Monitor usage trends and suggest reorders or stock adjustments as needed.
• Maintain cleanliness and organization of the supply area or counter.
• Ensure compliance with internal policies and procedures related to supply issuance and inventory control.

Preferred Qualifications

• Experience in technical support, help desk, or product support roles.
• Familiarity with standard operating procedures (SOPs) and the ability to develop or update service guides and repair protocols.
• Working knowledge of CRM or case management systems (e.g., Salesforce, Zendesk).
• Experience in report writing and maintaining service records for audits or process improvement.
• Understanding of business process improvement practices and ability to contribute suggestions for service enhancements.
• Proven ability to troubleshoot and resolve product-related issues without predefined solutions.
• Knowledge of order processing and transaction management in a service environment.
• Exposure to change management processes, especially in customer-facing operations.
• Ability to communicate and collaborate with cross-functional teams to escalate and resolve more complex issues.
• A customer-first mindset, with a track record of maintaining customer satisfaction and loyalty.