Customer Experience Specialist-Customer Experience Center – CXC
| Company | Group 1 Automotive |
|---|---|
| Location | Houston, TX, USA |
| Salary | $15 – $15 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Residence within the greater Houston metropolitan area
- At least 6 months of recent customer service experience
- High-speed Internet connection (minimum 30 Mbps upload/download)
- A quiet home office setup conducive to remote call center work
- Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems
- Exceptional time-management and multitasking abilities
- Excellent verbal and written communication skills
- Ability to deliver quality results consistently
- A documented record of perfect attendance and punctuality
- A strong work ethic with urgency for first-call resolution
- Proficiency in Google, YouTube, and other web search tools
Responsibilities
- Handle an average of 100 inbound customer calls daily
- Schedule over 50 service appointments each day for mechanical maintenance and repair needs
- Provide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaints
- Direct non-service-related inquiries to appropriate dealership personnel
- Utilize various computer programs to access dealership information and customer profiles
- Support multiple automotive dealerships and collision centers across the U.S.
- Gain insights into the retail automotive industry at an enterprise level
Preferred Qualifications
- Bilingual (Spanish-English) required – must be comfortable handling automotive related inquiries in both languages: calls may be received in either.
- Familiarity with automotive terminology and vehicle components