Application Analyst – Epic Lumens
| Company | University of Texas – Austin |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Active Epic Certification or Accreditation (considered) in relevant Core application required.
- Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Possesses practical experience in healthcare IT environments and strong knowledge of clinical information systems, clinical informatics, data management and administration, generally shown through at least 5 years of relevant experience in healthcare IT or Epic systems.
- Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Responsibilities
- Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput.
- Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
- Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
- Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
- Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
- Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
Preferred Qualifications
- ITIL Foundation certification.
- Active Epic Certification, Accreditation, or Proficiency in related applications.
- Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.
- Demonstrated experience as a major participant in EHR configuration.
- Experience with online scheduling design and implementation.