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Card Operations Manager
| Company | Kikoff |
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| Location | San Francisco, CA, USA |
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| Salary | $120000 – $185000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 2-5 years of experience in managing card programs, claims processing, and card operations in a fintech, bank, or credit union.
- Experience with managing financial products, handling sensitive customer information, and navigating compliance and regulatory requirements.
- Knowledge of a variety of operations & customer support tools, processes, and best practices.
- Self-directed, initiative-taking, detail-oriented, with the ability to work independently or cross-functionally.
- Positive work attitude with a growth mindset; strong sense of ownership and team spirit.
Responsibilities
- Ensure effective program operations by working directly with our sponsor bank, processor, payment networks, card manufacturer, and other key vendors to monitor and enhance the card program.
- Partner with our Product, Engineering, and Customer Success teams to tie together product features and functionality with operational workflows and customer experience needs.
- Oversee daily operations of the card program, including card issuance, transactions, funding and deposits, settlements, customer communications, account management and maintenance, and fraud and risk management.
- Oversight of chargeback/disputes process.
- Assist with monitoring program revenue (interchange/fees), expenses, and financial reconciliation.
- Monitor program and associated processes to ensure compliance with regulatory and partner bank requirements in multiple areas including Know Your Customer, OFAC/PEP, Regulation E/Z, BSA/AML, deposit processing, lending, and general compliance.
- Ensure the program operates in accordance with all applicable federal and state regulations, industry best practices, and internal policies.
- Manage all audit and compliance requirements from our partner bank and other key vendors, including audit remediation and required program updates.
- Create or update operational procedures to help grow the team and business while staying compliant with all partner and regulatory requirements.
- Working cross-functionally with Kikoff leadership, product, legal, and engineering teams as required.
- Establish and monitor key performance indicators, and identify areas for improvement.
Preferred Qualifications
- Fintech and secured credit card experience is a plus.
