Director – Professional Services & Training Global Operations
| Company | Snowflake |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Vermont, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, New York, NY, USA, Maryland, USA, Hawaii, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $189000 – $281100 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 15+ years of relevant industry experience in Services Operations
- Expertise in financial planning & data analytics with an ability to leverage and communicate key insights to drive business improvement
- Deep leadership and team management experience at a global scale, including up-skilling and providing clear feedback to ensure employee engagement and growth
- Experience working cross-functionally and across a variety of senior-level stakeholders
- Experience developing tool infrastructure and methodologies to enable flawless project management, and in implementing process-level changes
- Ability to assess needs and allocate resources to ensure optimal utilization of staff, including a proactive supply & demand management to forecast future resource underages and/or overages
- Hands-on experience in budgeting and forecasting, contract management, and working with or building project delivery and accounting tools to manage delivery, invoicing, expenses, and financial reporting
- Experience leveraging reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and documentation of regular execution and delivery against the roadmap
- Experience in crafting and delivering executive level communications and presentations
- Ability to both dive into the details and execute against a bigger picture strategy
Responsibilities
- Oversee the ongoing execution of our Enablement strategy, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of focus
- Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities
- Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metrics
- Assess and improve PS&T’s performance metrics, supporting leadership in capturing impact in consumption
- Collaborate with corporate analytics team to ensure consistency across analytics and support
- Own and oversee execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focus
- Oversee Partner servicing demands (i.e. contracting, SOWs, SubK process, etc)
- Deliver and oversee maintenance of centralized repository of Partner delivery capabilities
- Ensure quality control processes to maintain service standards and deliverables
- Continuously improve initiatives to enhance service delivery efficiency and effectiveness
- Maintain and improve Customer Satisfaction review process
- Ensure Ops partners are aligned at the geo level globally as strategic partners to PS&T leadership, enabling ‘dotted line’ reporting to geo leads
- Develop or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructure
- Partnering with IT to drive process improvements across PS&T (Certinia, SFDC, Smartsheet, Sigma, Cortex, Gemini, Co-Pilot, etc)
- Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues
- Oversee contract management support to streamline the execution of contracts and SOWs
- Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leaders
- Regular coordination with Finance Partners
- Work within accounting systems to manage invoices, expenses, and financial reporting
- Oversee budgeting and forecasting to plan for future growth and investment, including departmental budgeting in motion with Finance
- Own reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and delivery against the roadmap
- Establish and maintain regular coordination with Marketing partners to promote services (internally and externally) and attract new business
- Develop and oversee the overall yearly plan for PS&T Marketing, comprised of individual marketing campaigns that will be run to fulfill priority goals, and develop an approach to measure the effectiveness of campaigns
- Spearhead and direct Snowflake PS&T’s business improvement initiatives (leveraging AI where possible) while embedding into the business and anticipating/driving initiatives forward in conjunction with leadership
- Support PS&T Leadership in translating performance metrics and insights to executive level communications and presentations (QBRs, etc.) on a quarterly basis
- Lead a world class PS&T operations team, supporting the team in being collaborative partners to the PS&T business with a culture of empowerment and trust
Preferred Qualifications
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No preferred qualifications provided.