Skip to content
Account Manager
| Company | OpenTable |
|---|
| Location | Toronto, ON, Canada |
|---|
| Salary | $80000 – $90000 |
|---|
| Type | Contract |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Mid Level |
|---|
Requirements
- Proven experience in account management or a similar role within the restaurant/hospitality sector, with strong customer service and consultative sales abilities.
- In-depth knowledge of restaurant operations, including P&L and financial analysis, with the ability to understand market trends and economic drivers that impact business opportunities.
- Exceptional listening, interpersonal, and presentation skills; skilled at reframing customer perspectives and addressing objections effectively.
- Confident in delivering training sessions and speaking to groups, fostering user engagement and knowledge of OpenTable’s solutions.
- Strong planning, prioritization, and time-management abilities, comfortable in a fast-paced and adaptive work environment.
- Data-driven approach to support business decisions; ability to analyze data and communicate insights.
- Proficient with Google Suite; knowledge of Salesforce and Apple products is a plus.
- Highly adaptable, self-motivated, and capable of working under pressure to meet goals.
Responsibilities
- Serve as the primary point of contact and a trusted advisor for Toronto-based restaurants, managing their full customer journey with OpenTable.
- Drive engagement by demonstrating the value of OpenTable’s tools, features, and services to improve restaurant operations and increase availability.
- Proactively assess and address the unique business needs of each restaurant, providing solutions that foster customer loyalty and reduce churn.
- Understand customer needs and identify sales opportunities to sell premium marketing tools.
- Build and apply data-driven presentations for ongoing business reviews.
- Achieve company goals and sales objectives set quarterly.
- Conduct in-person and remote sessions to deliver training, share standard methodologies, and resolve open issues.
- Collaborate with market counterparts to share insights, leverage resources, and optimize restaurant satisfaction.
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades.
- Educate operators about trends in the industry and offer actionable, data driven insights.
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts.
- Track and log all activities in Salesforce.
Preferred Qualifications
- College degree and residency in the Toronto Metro area; valid driver’s license and reliable transportation (business travel expenses reimbursed).
