Deposit Operations Sr Specialist
| Company | Texas Capital Bank |
|---|---|
| Location | Richardson, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Must have a minimum of 7-10 years banking experience, as well as 5 years of customer service, with strong customer service skills and 3-5 years of debit card experience
- General knowledge of banking rules and regulations and banking policies and procedures
- Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision
- Internal candidates must have an advanced knowledge of Signature UI navigation, Nautilus reports, and transaction codes
- Excellent organizational, decision making and problem solving skills
- Excellent communication skills, both verbal and written
- Positive attitude, maintaining a pleasant demeanor at all times
- Proficient PC/Internet skills (Microsoft Office including Word and Excel)
- Keyboarding skills of 40 to 50 wpm
- Detail orientated and ability to multi-task
- Must be able to sit for extended periods of time
- Must be team oriented
Responsibilities
- Responsible for processing the day to day debit operation of the debit card program including ordering and distribution
- Responsible for processing fraud and dispute claims ensuring all claims are filed and reported timely and accurately
- Lead projects related to the card programs
- Responsible for managing general ledgers related to card settlement and fraud claim processing
- Represents Client Operations in a positive, effective and professional manner
- Respond quickly to customer demands, perform multiple tasks simultaneously
- Accurately and effectively process requests for client and account maintenance, address changes, debit card issuances and maintenance
- Process miscellaneous requests such as stop payments, refund requests, statement requests
- Assist with documentation of departmental processes
- Provide prompt and courteous service
- Identify client needs, answer questions, and resolve issues
- Assist with all aspects of card services as needed
- Assist with other department duties as needed
- Assist with internal reviews to ensure departmental compliance with policies and procedures
- General administrative duties such as copy, filing and mail distribution
- Complete special projects as required
Preferred Qualifications
-
No preferred qualifications provided.