Field Director Services
| Company | The Home Depot |
|---|---|
| Location | Baltimore, MD, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Demonstrated proficiency in predictive modeling, data mining and data analysis
- The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
- 5 years of work experience
Responsibilities
- Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
- Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
- Responsible for handling escalated customer issues in partnership with field leadership.
- Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
- Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area.
- Identify opportunities and implement appropriate game plans for improvement.
- Ensure safety standards are in compliance with THD, state, and federal regulations.
- Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
- Optimize diverse talent through a demonstrated commitment to equal employment opportunity.
- Oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area.
Preferred Qualifications
- Ability to draw accurate conclusions from financial documentation
- Excellent written and verbal communication skills
- Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
- Experience in a retail environment, home improvement industry or general construction industry
- 5+ years of relevant professional work experience
- People management experience with multi-unit or geographically dispersed teams
- Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
- Experience adopting new technologies and applying to business applications
- Experience evaluating and establishing strategies for multiple locations
- Strong communication and interpersonal skills
- Strong business and financial acumen