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Operations Manager – Marine Forces Special Operations Command
| Company | One Brief |
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| Location | Jacksonville, NC, USA |
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| Salary | $155000 – $175000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Top Secret clearance with eligibility for SCI
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Advanced military education: Command and Staff, Advanced Military Studies
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
Responsibilities
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Rapidly expand product usage until ~100% of G-35 and G-5 plans are in Onebrief
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
- Clearly communicate user needs to the product team
- Maintain a high product proficiency, and excite the customer about each product improvement
- Instill the Onebrief brand image
- Enable our expansion to Allies and Partners
- Lead or support exercises
- Use your observations of our users to recommend product improvements
- Provide face-to-face and remote customer support
- Develop an understanding of customer social dynamics in order to support renewals and future sales
- Coordinate with the customer and our product engineering team when responding to incidents
Preferred Qualifications
- You love our users, and you want to work with them
- You deeply understand large military headquarters and want to apply that within Marine Forces Special Operations Command
- You pay attention to detail
- You can get things from large government organizations
- You have technical skill
- You work well with customers
- You’re intense about our mission
- You’re ambitious
