Program Client Services Business Analyst – State National
| Company | Markel |
|---|---|
| Location | Hurst, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including the use of charts, report building. Prior in-depth experience preferred.
- Advanced Microsoft Office skills: Word, Excel, PowerPoint.
- Experience using databases.
- Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness.
- Ability to lead projects and build cross-departmental relationships.
- Strong attention to detail, well organized and ability to thrive in fast paced, changing environment.
- Ability to multi-task on multiple projects simultaneously and complete those projects with little supervision.
- Must have strong work ethic and be able to work independently on diverse assignments.
- Must demonstrate a high level of professionalism, motivation, enthusiasm and patience.
- Thrive in and foster a highly collaborative work environment is essential.
- Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management.
Responsibilities
- Responsible for supporting operations and processes as they relate to Program Manager clients.
- Establishing and maintaining the documentation framework for new and existing Programs to support management function.
- Analyzing programs and their components to support reporting requirements and ensure business expectations for Program are accomplished.
- Manage operational set up of reporting and data analytics processes related to new accounts.
- Work with other internal functional departments to monitor specific risk aspects, following up on issues raised by the Program client, and internal reporting by each Program.
- Oversees all aspects of the current client tracking system of the Client Services Department.
- Evaluates (CRM) program performance (development and maintenance process).
- Responsible for the continuous development and improvement of standard reporting tools.
- Develops and provides analysis on client specific metrics.
- Responsible for support related to client metrics and reporting.
- Provides guidance and training on system processes to the Client Services team, as well as regular system tasks.
- Prepare presentations and reports on an on-going basis.
- Special projects, as assigned.
Preferred Qualifications
- Bachelor’s Degree preferred, High school diploma or equivalent with extensive insurance experience required.
- 3 – 5 years data analysis experience.
- Experience in a fast-paced service environment preferred.
- Previous experience leading projects of all sizes, independently or within a team.