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Service Advocate
| Company | CVS Health |
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| Location | Florida, USA |
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| Salary | $17 – $34.15 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Ability to creatively solve members’ problems and have the desire to help and advocate for them
- Problem solving with demonstrated ownership qualities
- Demonstrated empathy, compassion and listening skills
- Demonstrate ability to de-escalate situations
- Demonstrated skills to multitask and problem solve
- 1-3 years of Medicare Individual and DSNP experience working in GPS, HRP, Market Prominence and other systems required to support members.
Responsibilities
- Working with members who have been identified as the highest propensity to complain with the mission of resolving their concerns and any outstanding issues
- Handling inbound calls and looking for areas in which they can further assist the member to prevent future calls by considering downstream impact
- Owning the identified issues and being the main contact for the member if the issue requires follow-ups or escalations.
Preferred Qualifications
- Window based application intermediate skills
- Previous experience in working with members on escalated issues
- Effective communication and documentation skills
- Ability to quickly learn new skills and apply them
- Knowledge of Quickbase
- Knowledge of Microsoft Excel
