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Service & Support Coordinator
| Company | AMAROK Security |
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| Location | Columbia, SC, USA |
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| Salary | $21 – $21 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- At least two years related experience – tech support/troubleshooting experience is a plus.
- Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
- Great active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.
- Ability to communicate clearly, both written and verbal.
- Ability to answer a high volume of calls and emails daily.
- Outstanding analytical and problem-solving skills.
- TEAM ORIENTED!!
Responsibilities
- Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
- Process a high volume of inbound email request.
- Monitor service agreement updates, alarm-handling protocols, and relevant reporting.
- Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
- Triage service needs and create work orders for AMAROK’s Technicians.
- Manage service ETA request.
- Prepare and present reporting, system utilization, and special projects to assigned accounts when requested.
Preferred Qualifications
No preferred qualifications provided.
