Servicenow CMDB ITOM Engineer – Data Manager
| Company | Hartford Financial Services |
|---|---|
| Location | Chicago, IL, USA, Charlotte, NC, USA, San Antonio, TX, USA, Columbus, OH, USA, Hartford, CT, USA |
| Salary | $115760 – $173640 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
- Minimum 3 years of hands-on experience in ServiceNow with emphasis on data governance
- Extensive and proven experience with supporting Asset Management modules, configuration management database (CMDB), and Discovery
- Extensive and proven experience working with CMDB health dashboard
- Knowledge and/or experience with implementing a Configuration Control Board.
- Knowledge of ServiceNow development fundamentals, ServiceNow Discovery Fundamentals, and Service Mapping fundamentals knowledge.
- Knowledge and/or technical certifications for Amazon Web Services (AWS) services and/or Google Web Service (GCP); ITIL v4 foundations; ServiceNow Implementor, Developer or Administrator paths
- BS in Computer Science or equivalent experience
- Experience with relational database data modeling
- Experience in process development and ServiceNow automation and integration.
- Possess strong project management, technical writing, end user documentation skills
- Self-starter with strong organizational change management skills
- Excellent communicator and able to work with teams remotely; excellent knowledge of English Language (Verbal and Written); excellent customer service skills
- General knowledge of infrastructure components and topologies, including Web Application Servers, Load Balancers, Databases, and cloud technologies (AWS preferred)
Responsibilities
- Improving CMDB Health: Implementing best practices and strategies to maintain and enhance the CMDB’s overall health.
- Data Quality Management: Ensuring the accuracy, consistency, and reliability of CMDB data through regular audits and validation processes.
- Stakeholder Collaboration: Working closely with various stakeholders to understand their requirements and drive governance initiatives.
- Governance: Establishing and enforcing policies and procedures to maintain CMDB integrity and compliance.
- Partnering with business and IT operations stakeholders to define, prioritize and execute ServiceNow enhancements that successfully deliver discovery, service mapping, integrations, and other CMS capabilities.
- Leading customer sessions to gather, define, and document business and technical requirements.
- Implementing new ServiceNow features and modules such as (but not limited to) Service Mapping, Event Management, and Discovery.
- Administers operational support of ServiceNow to ensure it is run and maintained in keeping with industry standards and best practices.
- Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
- Supports ServiceNow mid server environments including oversight of ongoing development activities, system administration migrations, troubleshooting and upgrades.
- Develop code and configuration updates across ServiceNow development and production environments, including planning, testing, and change management. Utilize update sets in ServiceNow and prepare documented deployment plans; participate in weekly developer and deployment meetings.
- Creates technical requirements, design, and customer facing documentation to support ServiceNow initiatives.
- Advising and researching on new ITOM tools and features.
- Resolution of incidents and implementation of requests and tasks associated with ITOM.
Preferred Qualifications
- Knowledge and/or technical certifications for Amazon Web Services (AWS) services and/or Google Web Service (GCP); ITIL v4 foundations; ServiceNow Implementor, Developer or Administrator paths