J.P. Morgan Wealth Management – Vice President – Wealth Engagement – Acquisition Offers Product Manager
| Company | JP Morgan Chase |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- A minimum of 6 years of digital consumer product development or business analyst experience with track record of delivery of new products and features
- Familiarity with an array of financial instruments
- Extensive experience authoring business requirements, defining user stories and leading execution including bringing together cross functional teams within an Agile development framework
- Extensive experience in defining and documenting customer journey
- Proven ability to distill complex ideas into consumable and actionable materials
- Excellent written and verbal presentation skills and communication skills
- Commitment and self-motivation suitable to a start-up team in a large organization
- Extensive experience in stakeholder management across all levels and functions, including but not limited to design, engineering, data and analytics, marketing, legal, risk, controls, compliance, etc.
Responsibilities
- Evolve the strategy for our new-customer acquisition + existing customer deepening offers to support growth across investing channels, ensuring seamless account opening experiences whether clients are engaging through digital platforms or human-assisted journeys
- Build scalable, flexible frameworks inclusive of digital and CRM capabilities to enhance customer engagement and drive growth in new-customer acquisition.
- Lead the product development lifecycle by collaborating with design, data and UX engineering, agility, and data analytics team members to discover, develop, and build product enhancements that address customer jobs to be done
- Conduct discovery sessions to clarify and prioritize requirements
- Own and write detailed requirements that capture functional, design, analytics, and control/regulatory features
- Review and certify new experiences with Quality Assurance, engineering, and design to ensure it meets expectations
- Facilitate decision-making to make smart trade-offs when appropriate
- Drive the prioritization of any defects found and work with technology on the resolution
- Leverage data-driven experimentation and measurement frameworks to optimize experience and measure progress against OKRs
Preferred Qualifications
- Experience in brokerage industry and/or digital lead generation
- Experience in building web and mobile native experiences
- Experience in CRM/Salesforce Ecosystem development
- Experience with offer/incentive technology