Principal Professional Services Engineer – Multivalue products – Jbase
| Company | Rocket Software |
|---|---|
| Location | United Kingdom, United States |
| Salary | $124572.5 – $155715.75 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years Consulting experience, preferably in a professional services environment
- 8+ years in a related Information Technology position
- Solid experience working with jBASE – Having also experience with Universe or Unidata is a plus.
- Excellent working knowledge of underlying operating systems (Windows/Linux/AIX)
- Scripting experience in Windows/Linux/AIX
- Integration of web applications with MultiValue database using modern approach, i.e.: RESTful, SOAP
- Experience programming in MultiValue (PICK) Basic Language, specifically with jBASE. Working knowledge of Universe, Unidata, D3 or Reality is a plus.
- OOP experience in any language is a plus.
- Excellent interpersonal skills
- Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.
- Critical thinking, analytical and problem solving
- Problem determination, diagnosis, identification, testing, and resolution
- Relationship management
- Excellent written and verbal communication
Responsibilities
- Delivering services that allow for successful post-sales deployment of Rocket products
- Solving real problems for, and delivering real value to, our customers and partners – every day
- Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
- Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
- Accountable for technical and team leadership on customer engagements
- Represents the technical team in project communications
- Responsible for leading architecture, design and delivery of the solution
- Determines technical resource skill requirements for project delivery tasks
- Assist Project Management in change control risk management, planning, estimating and drive toward expected outcomes
- Demonstrates an understanding of practical application of Rocket products in a variety of customer environments
- Collaborates with cross-functional teams on new features based on customer input
- Articulates the practical application of the products in a variety of customer environments
- Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
- Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals
- Provide exceptional value-driven services to customers
- Builds upon established solution delivery techniques to help drive continual improvement
- Guides and trains customers in best practice configuration and use of Rocket products
- Establishes credibility as a Rocket product expert with all audience levels
- Mentors and teaches other consultants on product implementation strategies
- Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
- Assertively and persuasively deals with challenges
- Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe and budget
- Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
Preferred Qualifications
- Previous customer facing experience – preferable as a Consultant.
- Knowledge in using the following software is a plus: Jira, GIT, Salesforce
- Bonus: Knowledge of DEVOPS implementation, SDLC, RESTful services, HTML, Java, C++, C#, Python, or other development language. Front end development experience using any JavaScript framework (Vue.js, Angular, React, Node or other).