Facilities Operations Associate

4+ years’ experience in the Operational Hospitality Industry (5-star hotels, Event Operations, and Food & Beverage) with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.
Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.
Understand the meeting planning process and management of the customer experience from an operational perspective.
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
Strong knowledge of audio-visual systems, food and beverage/catering services.
Proficiency in Microsoft Office tools is essential.
Willingness to work flexible shifts to cover conference center hours and locations.

Evaluate and direct overall meeting and events logistics, offering guidance on room configurations and catering layouts, and all other details to ensure a successful outcome.
Build strong relationships with building management, vendors, security, and fire wardens.
Oversee facility maintenance, including repainting, re-carpeting, and redecorating, ensuring all requests are completed and invoiced.
Lead weekly operations meetings with key client/conference center members, audio visual and catering partners to discuss upcoming events and address challenges.
Direct porters in daily setups and cleaning, manage their schedules, and coordinate additional support as needed.
Ensure adherence to standard operating procedures aligned with the global conference center model.
Address challenges and drive solutions, monitor feedback, and suggest technology/facility improvements.
Write and present business case documents with statistical support.
Participate in project calls to provide guidance.
Consult on major programs that require complicated set-ups and turn-a-rounds, large movement of people, or support of any type.
Attend pre and post planning meetings insuring best practices are reviewed and updated as needed.