Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 1+ year of experience in a customer service or support role
- Strong verbal and written communication skills
- Ability to handle difficult or irate customers with patience and professionalism
- Proficient in Microsoft Office Suite and CRM systems
- Excellent organizational skills and attention to detail
- Problem-solving mindset with a proactive approach
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and internal systems
- Resolve customer issues efficiently while maintaining a positive customer experience
- Process returns, exchanges, and follow up on customer complaints or concerns
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal departments to address customer needs or escalate issues
- Identify recurring issues and suggest improvements to internal processes
- Provide product or service information to customers when requested
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred