Product Manager – Agent Development

Product Manager – Agent Development

Requirements

• 5-7+ years experience in product development of highly technical products.
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience crafting and tailoring a message for potential customers, including executives.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.

Responsibilities

• Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
• Engage with customers: In the role, you will engage with all levels of our customers’ businesses: Discover and assess their requirements. Prepare and present demonstrations of Sierra’s agent. Address and overcome technical challenges in the business process by working with technical counterparts. Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes. Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.

Preferred Qualifications

• AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
• Past roles that interface with end customers to influence software development.