Agent Channel Manager – Cox Business

Agent Channel Manager – Cox Business

Requirements

• 10 years of job-related experience; OR a Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience
• Strong knowledge of applications such Microsoft Word, Excel, PowerPoint
• Proven skills with Interpersonal leadership, presentation, and collaboration to work effectively with teams throughout organization

Responsibilities

• Recruits, qualifies, and manages Agents
• Implements channel programs and policies as directed by corporate leadership
• Manages channel portfolio effectively to avoid potential conflicts with other sales team members
• Works with Director of Sales to manage the system’s channel portfolio effectively
• Coordinates marketing materials and messages provided to Agents, ensuring that they include and/or correspond with corporate/regional marketing materials and messages
• Utilizes standard Agent Agreements, ensuring their financial soundness
• Tracks Agent Agreements to Expiration, ensuring compliance and determining whether Agents should be renewed at the end of the Agreement period
• Coordinates payments to Agents, ensuring that they are in concurrence with Agent Agreements
• Tracks disconnects and chargebacks to Agents, ensuring that they are reconciled against payments
• Conducts reviews of direct reports to ensure that performance standards are met and, if not, takes immediate action to improve performance level
• Ensures customer satisfaction through timely installation of products/services sold by Agents
• Responds to Agent (including Retail Agent) inquiries regarding installation timeliness and related issues
• Ensures rate sheets are updated for products and services in compliance with corporate/regional guidelines
• Continuously updates Agents on new products, product changes, rate changes, etc.
• Remains current on technical information regarding telephony, data, and video communications, Customer Premises Equipment (CPE), networking, and management through completion of required/recommended training program
• Works with local training coordinator and Cox Business Atlanta to ensure the training needs of the Agents (including Retail Agents) are met

Preferred Qualifications

• 2 or more years of experience in a management role
• 2 or more years of experience in a management role or leading cross functional projects
• Experience in telecommunications industry