Senior Implementation Experience Consultant

Senior Implementation Experience Consultant

Requirements

• Ability to instill confidence and influence customers’ decisions in a consultative manner as a trusted advisor
• Strong organizational skills to prioritize and meet deadlines of multiple simultaneous projects
• Highly proactive and independent
• Understanding of project management principles
• Comfortable in communicating with a range of technical and non-technical stakeholders to derive requirements
• Excellent written and oral communication skills, with a passion for writing with precision
• Ability to deliver quality professional presentations that can convince and persuade
• Team oriented – able to easily foster collaborative and positive relationships between sales, services, and other internal teams
• Leadership, initiative and execution – able to identify organizational and informational gaps and define and execute plans to close gaps; take leadership in problem solving; drive programs from initiation to close
• Skilled in business modeling and able to map out and discuss a client’s ecosystem at a high level
• Experienced with systems integration and implementation of technical projects; LMS integration and implementation experience a strong asset
• At least 8 years of experience in a technical consulting, project management or other client-facing role
• Familiarity with enterprise software sales process
• Experience in the educational technology sector or with an LMS
• Experience interpreting and responding to RFPs, gathering client requirements, and writing SOWs
• Experience coordinating multiple roles to gather elements for estimation

Responsibilities

• Own the definition of services scoping for new and existing clients
• Liaise with Sales and Proposal Management teams to recommend appropriate service offerings and create responses to RFIs and RFPs
• Act as the voice of both the customer and the Implementation and Training Services (ITS) organization, by being the Subject Matter Expert on ITS offerings
• Lead the services scoping experience by working closely with Sales on complex client needs during the pre-sales process
• Requirements analysis with clients to establish an implementation and configuration plan for the solution
• Collaboration with implementation strategists on design to identify feasible solutions related to implementation of the product
• Raising critical issues and concerns to product and executives as required
• Presenting on ITS methodology and service offerings to prospects during sales process
• Building out custom documentation for scoping, including scopes of work (SOWs), schedules, PowerPoints, governance structures, etc.
• Assistance with custom pricing options and responses to estimate requests
• Ensure proper information is documented about the client for knowledge transfers to internal teams and operational processes are followed
• Contribute to the definition and documentation of new services offerings
• Enable Sales and Solution Engineering Teams on ITS offerings
• Own Confluence documentation for services scoping
• Respond to internal inquiries about services offerings, pre-sales processes and timelines

Preferred Qualifications

No preferred qualifications provided.