Generation SCADA Solution Engineer Staff – Lead

Bachelor’s degree in computer science, engineering, or related technical field is required.
8 years of relevant work experience is required for Solution Engineer Staff (SG9).
10 years of relevant work experience is required for Solution Engineer Lead (SG10).
An equivalent combination of education and related experience may be considered.

Provide support for Automatic Generation Control (AGC).
Troubleshoot the operational SCADA environment to ensure optimized monitoring and reliable system reporting.
Maintain custom database configurations for Monarch.
Be available for on-call support after hours (24/7) on a rotational basis.
Develop advanced solutions to address customer and prospective customer issues in a logical, creative, and structured manner.
Align client goals, needs, and objectives with appropriate solutions.
Communicate issues and status updates in a clear and timely manner.
Interpret specifications and build advanced solutions that meet those specifications.
Collaborate on business strategy by serving as an expert on the company’s services and products, including usage, architecture, functionality, and deployment.
Create custom presentations and demonstrations for diverse audiences.
Generate infrastructure support documentation.
Prepare proposals and write responses for Requests for Proposal (RFPs).
Evaluate and propose advanced process improvements.
Maintain expert knowledge of the company’s software and hardware products.
Provide training, mentoring, and work direction to other team members as needed.

Minimum of 8 years of verifiable experience in supporting the OSI Monarch SCADA systems.
Understanding of NERC CIP security principles.
Familiarity with WAN and VPN concepts.
Basic understanding of the C programming language.
Knowledge of communication protocols (DNP3, Modbus, ICCP).
Desired understanding of ladder logic.
Knowledge of Remote Terminal Units (RTUs).