Supervisor Meter Services

Supervisor Meter Services

Requirements

• Education: High School Degree or GED
• Experience: Must be 21 years of age or older. Must have at least 1 year of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training.

Responsibilities

• Identify, investigate, and resolve issues ensuring deadlines are met
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
• Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
• Requisition needed personnel, supplies, equipment, parts, or repair services
• Drive vehicles or equipment to complete work assignments or to assist workers
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
• Resolve worker problems or collaborate with employees to assist in problem resolution
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment
• Assist workers in tasks, as needed, such as reading daily meters/skips
• Extensively walk and stand for much of the workday
• Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
• Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
• Provide general information about the meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate
• Other duties as assigned.

Preferred Qualifications

• Education: Bachelor’s Degree
• Experience: 2 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors