Workers’ Compensation Supervisor

Workers’ Compensation Supervisor

Requirements

• Three (3) years of experience managing or adjusting workers’ compensation claims
• Experience with multi-state workers’ compensation programs, preferably in North Carolina, Pennsylvania, and Virginia
• Familiarity with workers’ compensation claims management software
• Working knowledge of related employee benefits programs and leave administration (e.g., FMLA, ADA, disability insurance)
• Experience with OSHA recordkeeping and reporting requirements
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Demonstrated ability to manage sensitive information with discretion and maintain confidentiality
• Ability to manage deadlines and priorities independently in a remote or hybrid environment

Responsibilities

• Lead, coach, and mentor a team of claims professionals, fostering a culture of accountability, collaboration, and high performance
• Oversee the self-insured workers’ compensation program with a focus on reducing injury frequency, severity, and costs
• Ensure day-to-day operations, including claims processing and return-to-work initiatives, run smoothly and efficiently
• Evaluate complex and high-exposure claims, making timely and sound decisions that balance risk mitigation with employee support
• Serve as the employer representative with the Third-Party Administrator (TPA), legal counsel, and other external partners
• Conduct regular audits of claims to ensure accuracy, compliance, and alignment with company standards
• Ensure compliance with applicable federal, state, and local regulations, including the Occupational Safety and Health Administration (OSHA), Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), and Employee Retirement Income Security Act (ERISA)
• Maintain appropriate documentation and reporting, including OSHA logs and internal metrics
• Stay informed of regulatory changes and adjust internal practices as needed
• Analyze claims and leave data to identify trends, cost drivers, and opportunities for process improvement
• Present actionable insights and implement strategic solutions to enhance program performance and efficiency
• Develop and deliver training, tools, and resources to support managers in navigating workers’ compensation policies and procedures
• Address escalated issues with empathy and provide timely, effective resolutions
• Drive continuous improvement by identifying process enhancements, exploring automation opportunities, and collaborating with cross-functional teams to align and innovate claims management practices
• Willingness to take on additional tasks and responsibilities as needed in a dynamic team environment

Preferred Qualifications

• Prior supervisory experience
• Professional designations such as Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC)
• Experience working with self-insured workers’ compensation programs in a multi-state environment
• Familiarity with collective bargaining agreements and unionized workforces
• Knowledge of absence management programs