Operations Manager
| Company | PNC Financial Services |
|---|---|
| Location | Dallas, TX, USA, Pittsburgh, PA, USA, Seven Hills, OH, USA, Kalamazoo, MI, USA |
| Salary | $45000 – $98900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Commercial Lending Experience is STRONGLY PREFERRED!!!
- Previous management experience of team of 7-10 individuals is STRONGLY PREFERRED!!!
- Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
Responsibilities
- Executes operating plan and communicates strategy to operations team.
- Responsible for one or more functions across one or more sites.
- Manages supervisors and/or individual contributors.
- Manages and is responsible for achieving desired business results.
- Acts as a senior point of escalation and resolves exceptions.
- May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
- May interact with customers and/or third parties in completing transactions or resolving escalated issues.
- Manages all human resources related activities for direct and indirect reports and maintains employee engagement.
- Provides coaching and development to team members.
- Leads staff meetings, communicates strategy and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers.
- Identifies and influences strategic improvement initiatives and serves as a representative for operations group on projects.
- Develops and/or approves standard operating procedures as appropriate.
- Recommends policy improvements.
- Oversees the control framework for unit(s) of responsibility.
- Reviews reports to identify exceptions, monitor quality and ensure compliance.
- Manages and is accountable for risk mitigation and business resiliency activities.
- Verifies completeness and accuracy of procedures.
- May review transactions and related documents.
- Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
Preferred Qualifications
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)