Desk Review Specialist

Desk Review Specialist

Requirements

• 1-2 years of automotive, appraisal/estimates or body shop appraiser experience.
• Undergraduate degree or equivalent work experience required. Experience/background working in a prior service industry is a plus.
• The ability to obtain and maintain all licenses as needed.
• Must have excellent computer skills. Proficiency in Microsoft Office Suite a plus
• Must have good planning and organizational skills
• Excellent written and verbal communication skills.
• Some positions may require specific bilingual skills.
• Must have the ability to effectively deal with conflict.

Responsibilities

• Examine third-party vehicle damage through photos, estimates, and invoices to ensure all damages are loss related and the most cost-effective parts were utilized within Industry Standards.
• Examine third-party Total Loss claims through photos, estimates, total loss valuations to ensure valuations are accurate for the vehicle in terms of condition, mileage, options, etc.
• Examine demands for rental reimbursement or loss of use and advance charges to ensure they are in line with the facts of the claim and within Industry Standards.
• Ensure adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
• Complete all demand reviews in a timely manner as assigned.
• Obtain all necessary documentation to substantiate the demand and/or settlement being offered.
• Provide recommendation and basis for reasonable settlement amount following demand review.
• Complete ongoing company and external industry training required to keep abreast of auto repair techniques and procedures.
• Perform all other duties as assigned.

Preferred Qualifications

• Experience/background working in a prior service industry is a plus.