Sr Supervisor - Service Ops

Sr Supervisor – Service Ops

Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills and goal-orientated with strong time management and organizational skills

Lead the performance of field operations for all service/maintenance projects
Maintain project schedules and ensure deadlines are met
Develop action plans to address deficiencies regarding safety, callback rates, and technical support
Generate field leads and assist service sales representatives in selling upgrades and repairs
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
Conduct field education training ensuring that we create and maintain a safe working environment
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
Coordinate all material deliveries and issuing purchase orders
Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred
Knowledge of elevators, elevator service contracting, and elevator service estimating desired