Strategic Technical Support Analyst
| Company | Waystar |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 4-year bachelor’s degree preferred
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred.
- Exceptional client service skill
- Technically savvy with excellent troubleshooting and analytical skills
- Working knowledge of EDI files is a bonus.
- Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
- Acts as a self-starter and uses critical thinking skills regularly.
- Professional, effective, and clear communication skills
- Comfortable with de-escalating client issues and temperament
- Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.
Responsibilities
- Answer incoming calls and/or web cases from our most strategic clients.
- Make outbound calls as needed to clients to resolve support cases.
- Respond to case comments from our web portal to support our clients.
- Documents support cases thoroughly, showing research steps and resolution.
- Identify client concerns and engage appropriate internal resources to ensure timely resolution.
- Use resources to resolve issues in a timely and self-sufficient manner.
- Communicates well within department and with other departments.
- Strives to meet and exceed individual, and team, goals and metrics.
- Abides by phone schedule to ensure enough coverage for our clients.
- Ability to demonstrate professionalism in communicating with clients both written and verbally.
- Performs other duties and/or projects as assigned by management within the area of responsibility and control.
Preferred Qualifications
- 4-year bachelor’s degree preferred
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred.