Senior Manager – Configuration Analyst
| Company | Fidelity Investments |
|---|---|
| Location | Boston, MA, USA, Westlake, TX, USA, Albuquerque, NM, USA, Smithfield, RI, USA, Merrimack, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Experience with workflow configuration in ServiceNow
- Experience with requirements definition, documentation, and refinement
- Experience with end-to-end test planning and execution
- Experience in a fast paced, agile environment
- Experience in analyzing, mapping and improving process flows
- Experience in basic project management
- Experience in data collection, organization and analysis
- Experience with JIRA and Agile tools and processes
- Experience in using ServiceNow to implement portals and collaborative solutions
- Experience creating properties, business rules, and client scripts in ServiceNow, to include code migration between instances
- A track record that demonstrates successful implementation of ServiceNow in an enterprise environment
- Ability to analyze business requirements / problems and leverage ServiceNow capabilities to address those problems
- Strong analytical and critical thinking skills, with high attention to detail
- You are analytical, a critical thinker and technically savvy
- Your social / communication skills are a key strength
- You are highly organized and the ability to prioritize work while under tight deadlines
- You understand the importance of being meticulous complemented by a high degree of accuracy
- You demonstrate good business judgment and have a keen ability to build and influence relationships
- You are an initiative-taking collaborator who works independently while thriving in small team environments
- Your diligence consistently generates high quality output and is a priority in your daily work
- Bachelor’s degree or equivalent work experience
- A minimum of 3-5 years Business / Systems Analyst experience
- 4+ years of experience using ServiceNow’s features to customize, develop, and configure solutions that achieve business unit needs
Responsibilities
- Facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing partner interests
- Ensure the accurate collection, control, processing, and maintenance of confidential candidate and employee record data
- Have the opportunity to work across various Fidelity teams and on future GSI technology initiatives
- Work across business and technology teams to deliver modernized and optimized systems that support Fidelity Investigators and partner teams including Talent Acquisition, Human Resources, Legal, Regulatory and Compliance
- Be focused on enhancing the digital pre-hire background experience for all Fidelity candidates while also modernizing the Internal Investigation and Threat Management case management tools
- Collaborate with business and technology partners to tackle issues, design and deliver process improvements; and provide ongoing support in a fast-paced agile environment
- Craft detailed use cases and stories that will ensure accurate and timely execution of the vision articulated by the Product Lead
- Your interactions with the team will model Fidelity leadership principles to sustain an agile, innovative culture that creates a positive environment for all team members
- You will form a close and highly valued relationship with the Operational Leads of each Investigation team (Backgrounds, Internal, Threat) and their team members to partner on the delivery of defect fixes and future state feature / functionality enhancements
- You will demonstrate highly honed skills in ServiceNow configuration and proficient skills in simple ServiceNow development, data analytics, process optimization and project management
Preferred Qualifications
- Experience in a fast paced, agile environment
- Experience in basic project management
- Experience in data collection, organization and analysis