CSR/Teller

CSR/Teller

Requirements

• High school diploma/GED
• Ability to perform advanced math functions
• Ability to present a professional image
• Ability to interact comfortably and confidently with the public
• Ability to read and write well enough to communicate in both oral and written form
• Knowledge of retail policies and procedures
• Ability to take initiative and utilize sound judgment in decision-making
• Ability to work in a team environment
• Flexibility in scheduling

Responsibilities

• Promote good customer experience by providing best in class customer satisfaction
• Have a developed rapport with the customer base and knowledge of account ownership
• Act with confidence by answering and/or finding answers to customer questions
• Be responsive and timely with correspondence and problem resolution
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics
• Perform daily office responsibilities
• Maintain a balancing record that is in line with policy
• Handle consumer and business customer problems with professionalism
• Demonstrate sound judgment in decision making
• Consistently meet or exceed sales referrals
• Maintain a well-developed working knowledge of the complete line of Retail products and services
• Initiate conversations to uncover customer needs
• Utilize appropriate tools for all referrals sent to business partners
• Consistent daily review of tools and dashboards for referral progression

Preferred Qualifications

No preferred qualifications provided.