Product Operations

Product Operations

Requirements

• 1-3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
• Technical proficiency with APIs, databases, and configuration management tools
• Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
• Excited about AI/ML products and B2B SaaS operations
• Self-motivated and able to manage multiple priorities in a fast-paced startup environment
• Detail-oriented with excellent organizational and documentation skills
• Strong communication skills and collaborative mindset

Responsibilities

• Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
• Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
• Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
• Collaborate with GTM Engagement Managers, FDEs and Product to streamline configuration processes and identify areas for automation
• Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
• Troubleshoot configuration-related issues quickly and escalate complex problems to GTM Engagement Managers and FDEs
• Maintain internal tools and dashboards to track configuration status across customers
• Conduct quality assurance testing on configuration changes before deployment

Preferred Qualifications

• Background in Computer Science, Engineering or related technical field
• Experience at an early-stage startup
• Experience with B2B SaaS products or customer-facing technical roles
• Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms