Principal Associate – Mac Platform Engineer

Principal Associate – Mac Platform Engineer

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience utilizing Jamf Pro for managing MacOS devices
• At least 2 years of experience using packaging tools Jamf Composer, Apple’s package utility (pkgutil), or Suspicious Package
• At least 2 years of experience developing Shell scripts, AppleScript, or Python scripts

Responsibilities

• Lead Multi-User Incidents for the Mac platform supporting our partner engineering and support teams with Mac domain knowledge
• Debug problematic behaviors between macOS, MDM and various network and security agents that are installed on our Mac endpoints
• Provide support to our end user and support team facing Slack channels, identifying trending issues and capturing logging for vendors when necessary
• Assist team in interpreting Apple Unified logging, highlighting potential causes for concern in relation to issue triage and bubble up findings to respective team/vendor
• Assisting our Tech Escalations team with troubleshooting complex end user issues that are pervasive in the enterprise, and driving problems to resolution
• Automated Slack triggers/responses for end user questions
• Identify additional opportunities for automation
• Assist with testing and validation of new software and agents the engineering team is planning to deploy
• Act as a SME for various macOS software products leveraged across our enterprise, liaisoning with product owning teams and vendors
• Test new Jamf features and identify roadblocks to implementation

Preferred Qualifications

• Bachelor’s Degree
• Jamf Pro Certification (Jamf Pro 200, 300, or 400)
• 2+ years of experience in change management
• 2+ years of experience working with a Service Desk or Ticketing System
• 2+ years of experience working within an Agile environment