Transaction Management Ops Analyst
| Company | Bank of America |
|---|---|
| Location | Jacksonville, FL, USA, Lawrence Township, NJ, USA |
| Salary | $24.44 – $37.12 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Proficient with Microsoft Office, Outlook, Word and Excel
- Strong understanding of rules and regulations, policies and standards
- Excellent excel skills including the ability to run v-look-ups, pivot tables, run macros etc
- Excellent customer service, interpersonal, oral, and written communication skills
- Proven ability to effectively service/resolve client inquiries
- Strong analytical and problem-solving skills
- Ability to work effectively and efficiently as an individual contributor in a team environment
- Positive and professional attitude in a team oriented fast paced work environment
Responsibilities
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.
- Handles Service Request Portal/New Service Gateway/email requests related to Cost Basis updates for complex cost basis scenarios including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions.
- Research and resolve transactions via exceptions report processing.
- Maintains current tax lots and for unrealized and realized gains/losses.
- Liaison between internal units/departments and Branch Offices in the immediate resolution of escalations and all issues related to Cost Basis and Tax Reporting.
- Lead/Support project-based work including SIAI remediations and tax season processes.
- Assist with cross-training, new hire training, and mentoring.
- Overtime may be offered to support business needs, especially during Tax Season (Jan – Apr).
- Be able to adhere to the industry and IRS rules and regulations.
Preferred Qualifications
- College Degree preferred
- At least 1-2 years experience in a Financial Analyst role or similar