Bilingual Customer Success Manager - Alliance - Pso

Bilingual Customer Success Manager – Alliance – Pso

University degree in Business or a related field, or equivalent work experience required
3-5 years of experience in a sales/account management environment
Demonstrated ability/potential to manage a book of business independently
Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
Ability to meet clients as required, including some travel depending on client location
Demonstrated ability to meet and exceed revenue targets
Strong problem-solving skills
Strong organizational, analytical, and Project Management skills
Exceptional written and verbal communication skills
Bilingual proficiency in English and French is required.

Achieve identified revenue and growth targets
Respond to client inquiries & service requests pertaining to their programs and services
Responsible for the execution of client contracts and programs
Responsible for program governance including the review of internal reporting and identification of issues
Issuing reports to clients
Managing the renewal process with appropriate internal teams
Responsible for client support, annual planning preparation and meetings where appropriate
Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc.
Act as a liaison with internal departments to resolve issues that may arise with clients
Managing and coordinating Quality Assurance Reviews
Follow up on manager consultations
Responsible for updating and utilizing the CRM (Customer Relationship Management) system