Client Success Associate

Fluent English, both verbal and written other languages advantageous
Ability to deal with ambiguity and high levels of change
Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs
Thrives in a fast-paced environment
Enthusiasm to learn and absorb financial and technical information relating to our solution set
Ability to create and enhance relevant documentation
Confident in liaising with colleagues across departments and offices

Supporting the CSM with their assigned portfolio of clients as a strategic business partner, helping increase the engagement and retention of our client base; to demonstrate ROI and ensure outstanding levels of client satisfaction
Helping to ensure a seamless onboarding experience
Engaging with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes
Utilising Salesforce dashboards and reporting to monitor relevant client data, spot trends and initiate action to further improve our client engagement
Working internally on reviewing and optimising critical processes and documenting these
Collaborating cross-functionally to resolve client issues in a timely manner
Referral and advocacy – curating client satisfaction feedback and referrals
Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights, issues and feedback from our end-users
Occasional travel within AMERs as required
To fulfil any additional / ad hoc duties and projects as required to meet the needs of the business

Experience of working with Market Data and Analytics extremely beneficial
Desire to build credibility and rapport with multiple levels of a client’s organization
Additional European languages (both verbal and written) would be very advantageous
Skilled in use of Salesforce.com and Microsoft applications (especially Excel)
Self-starter with ability to problem solve, adapt, and grow