Physical Damage Subrogation Specialist
| Company | AAA Club Alliance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- High School (HS)/GED or 1 year customer service experience in a virtual environment leveraging internet, phone, and chat features industry
- To serve as a physical damage arbitrator, with a minimum of three years of claims adjusting experience is required
- 3+ years of claims experience
- 1+ year physical damage experience
- Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures
- Strong and effective negotiation skills
- Strong analytical, problem-solving and organizational skills
- Basic math and working computer skills with technical aptitude to utilize a variety of software applications
- Good alternative ways to prepare and defend arbitrations
- Strong oral and written communication skills
- Ability to work in a flexible, changing environment
- Ability to work independently, be self-motivated and goal oriented
- Proficient in ability to write estimates in computerized estimating systems
- Knowledge of auto repair estimates and various estimating systems
- Depending on assignment, may be required to obtain and maintain Adjuster and/or Appraiser license (state-specific)
- Insurance Adjuster License and/or Insurance Appraiser License depending on state
Responsibilities
- Reviews and evaluates previously approved estimates from adverse carriers
- Independently evaluates, negotiates and settles physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage)
- Negotiates and settles Diminution of Value claims with third party claimant or their attorney
- Process payments appropriately and review with supervision beyond settlement authority
- Respond to arbitrations that are filed by adverse carriers regarding physical damage and/or liability only claims
- Handle arbitration cross-application as needed
- Research laws and statutes to include with arbitration contentions
- Crafts/writes detailed arguments in a manner most accurately affirming desired outcome/decision via electronic media
- Responsible for hearing Property Damage and/or Liability Arbitrations
Preferred Qualifications
- College Degree
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc.