Platform Consultant – Healthcare

Platform Consultant – Healthcare

Requirements

• High school diploma, GED or equivalent
• 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles
• Excellent English, both written and verbal
• Strong in data analysis and manipulation with Excel or equivalent
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
• Strong attention to detail, organized, process-driven
• Strong work ethic with the ability to work in a fast-paced and dynamic environment
• Determination and perseverance when faced with challenges
• Ability to thrive in a cross-functional team environment
• Takes pride in providing a high level of service and delivering consistent performance
• Interest in technology
• Energized by completing items on a huge to do list
• Self-directed worker with excellent time management skills

Responsibilities

• Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
• Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects
• Configure the Yext environment (Content, Pages, Listings, Search etc.) to meet customer requirements
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
• Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
• Identify potential areas to improve all aspects of the platform and products
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
• Serve as a subject matter expert to customers as well as internal teams
• Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
• Contribute to internal resources and process improvements
• Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
• Understand complex technical issues in order to build scalable solutions for our clients

Preferred Qualifications

• Basic understanding of relational databases and SQL
• BA/BS degree in any subject area, or similar college level education or work experience preferred but not required
• 3-5 years of experience delivering software implementations for clients in the Healthcare industry
• Familiarity with healthcare taxonomy, including an understanding of common medical specialties and conditions (e.g., knowing that heart-related issues fall under cardiology, foot pain may require an orthopedist, or allergies could involve primary care or an allergist) is a plus
• Familiarity with healthcare data management and credentialing, including an understanding of provider data management, facility data management, and provider scheduling. Experience working with platforms such as Epic, Symplr, and Kyruus is a plus
• Basic knowledge of healthcare reputation management is a plus