Executive Director of Loyalty - Product - & Technology

Executive Director of Loyalty – Product – & Technology

Bachelor’s degree in Engineering, Marketing, or related field required; Master’s preferred.
12+ years in product management and tech leadership, ideally in hospitality or loyalty programs.
8+ years in software engineering and architecture.
2+ years of hands-on experience with Reactor CX, including rule engine, data schema, and API integrations—essential for powering scalable, personalized loyalty solutions.
2+ years with cloud platforms (Azure, AWS, or Google Cloud).
Deep knowledge of loyalty program strategy, design, and execution.
Strong grasp of Agile, Waterfall, and modern software development practices.
Skilled in cloud-based data management and analytics.
Proven leader with cross-functional team management experience.
Excellent problem-solving, analytical, and communication skills.
Passionate about hospitality with a deep understanding of guest behavior and loyalty mechanics.

Develop and execute MGM Rewards product strategy in alignment with business goals and market trends.
Lead member acquisition and engagement initiatives, leveraging data insights to personalize experiences and optimize performance.
Collaborate with Marketing and Analytics to enable targeted, data-driven program decisions.
Bring proven expertise in loyalty programs across hospitality, gaming, and entertainment to drive retention and guest value.
Oversee technology platform selection, implementation, and management, ensuring scalability and innovation.
Demonstrated hands-on experience with SAS Reactor CX (RCX), including rule engine, API integrations, and system architecture.
Utilize Amazon Redshift for data processing and analytics.
Manage engineering and architecture teams to maintain platform performance, security, and uptime.