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Senior IT Site Technician
| Company | Ro |
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| Location | Plainfield, IL, USA |
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| Salary | $46.36 – $56.94 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3 – 6 years of experience in IT operations or support
- Ability to prioritize tasks and communicate issues proactively
- Exceptional communication and interpersonal skills
- Strong organizational and project management skills
- Understanding and troubleshooting of OSI model concepts (including layer 8!)
- Process development and application of best practices
- A desire for continuous improvement and development
Responsibilities
- Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
- IT escalation point for troubleshooting complex computer hardware and software issues
- Identify trends and ways to proactively mitigate issues with tech solutions or automations
- Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
- Administrate cloud applications and access controls, ensuring people have the right access at the right time
- Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
- Stay current on the latest technology trends and developments
- Participate in on-call rotation
Preferred Qualifications
No preferred qualifications provided.
