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Senior Salesforce Administrator
| Company | TravelPerk |
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| Location | Boston, MA, USA |
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| Salary | $89000 – $105000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Experience in Salesforce administration and CRM systems.
- At least Admin 201 certification.
- Deep understanding of Salesforce features and functionality.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work both independently and collaboratively.
- Apex ability is a plus.
Responsibilities
- Act as the main Salesforce point of contact for North American teams, ensuring regional needs are met and aligned with global Salesforce strategy.
- Partner with cross-functional stakeholders in the North America region to gather requirements, deliver solutions, and serve as a trusted CRM advisor.
- Design and implement Salesforce solutions tailored to the needs of the Revenue organization in NAM and globally.
- Manage user roles, profiles, permissions, and data security across regions.
- Build efficient, automated processes using Salesforce Flows and other tools to streamline workflows and improve productivity.
- Deliver training and support to new and existing Salesforce users.
- Develop user-friendly materials and lead training sessions that ensure consistent adoption and effective use of Salesforce.
- Serve as the first line of support for Salesforce issues and inquiries from North America users, escalating or collaborating with the European Salesforce team as needed.
- Monitor and maintain data quality and system functionality, ensuring a smooth and dependable Salesforce experience.
- Track usage and performance metrics, identifying improvement opportunities specific to regional workflows.
- Recommend and implement enhancements to improve system efficiency and user satisfaction.
- Work within our Salesforce team to maintain consistency, share best practices, and drive cross-functional projects.
- Help bridge the gap between global strategy and regional execution, ensuring alignment while advocating for North America-specific needs.
- Keep up with the latest Salesforce releases, features, and best practices.
- Evaluate and introduce new capabilities that enhance our CRM environment and support TravelPerk’s continued expansion in North America.
Preferred Qualifications
