Enterprise Provisioning Specialist

Enterprise Provisioning Specialist

Requirements

• Post-secondary education (minimum of an undergraduate degree is preferred)
• 5+ years Technical, enterprise systems administration experience
• Minimum 2 years SaaS implementations experience which must include experience in a customer facing role
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
• Ability to understand technical as well as business requirements and accurately capture technical notes
• Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience
• Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
• Strong analytical and problem-solving skills with significant attention to the smallest details
• Strong understanding of domains, networking principles, message flow, email protocols, and DNS
• Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
• Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required
• Proficiency with MS Windows Server / workstations and command line interface

Responsibilities

• Responsible for the setup, and implementation of the Global Relay product suite, including third party services
• Provide world class service in the deployment of Global Relay services and resolving customer enquiries
• Build strong relationships with Customers, Partners, and other Global Relay Teams
• Ensure client project deadlines are met in an efficient and professional manner
• Work with clients to determine required workflows and implement solution leveraging best practices
• Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations
• Complete implementations for clients with unlimited number of users and highest complexity
• Validate data and message flow meets compliance requirements
• Ensure errors or omissions in Provisioning documentation or wiki articles are addressed
• Perform peer reviews of new service implementations
• Manage high profile client setups independently while providing guidance to Project Managers and Business Development
• Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment
• Setup archiving for services requiring Global Relay software deployed in customer environments
• Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers
• Manage multi-tenant setups with a variety of technical and non-technical contacts
• Attend Sprint demos to champion client and implementation interests to Product
• Review standard release and emergency fix deployment plans and communicate any perceived risks
• Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation

Preferred Qualifications

• Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset
• Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred
• Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable