Service Delivery Provisioning Analyst
| Company | Royal Bank of Canada |
|---|---|
| Location | Minneapolis, MN, USA |
| Salary | $65000 – $115000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent interpersonal and highly developed communication skills (verbal and written)
- Strong organizational, project management and time management capabilities
- Creative and analytical thinker who is self-driven and capable of working in a fast paced environment
- Strong MS Office skills – Word, Outlook, Excel and PowerPoint and the ability to learn new Telecoms related applications
- Basic knowledge of wireless systems, routers, switches, WAN, LAN, PRI and ARDs.
Responsibilities
- Manage the implementation of initiatives of varying complexity in a time efficient manner. Including projects within our Branch, Campus, and Extranet environments.
- Fulfillment of procurement requests relative to Implementation/Project, MAC (move, add and change) activity for all Data Facilities across the RBC enterprise.
- Work with Network teams on the creation of a hardware bill of materials and submit requests for the purchase of that hardware.
- Coordinate with network engineering resources to Develop and execute on end to end change management plans and plan and execute all communication related to these.
- Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
- Verify and record all circuit detail in Telecom Expense Management tool to maintain accurate circuit inventory.
- Managing the relationship with Telecom Service Providers as it pertains to day-to-day operations in support of the Telecom Data Infrastructure across the RBC Enterprise.
Preferred Qualifications
- University or College Degree in Computer Science or a related field
- Knowledge of telecommunications providers (Carriers, Colocation Providers, and Managed-Service Providers) and their internal processes.
- Industry knowledge of networking technologies and vendor products such as Cisco, Arista, Aruba and/or CheckPoint, and an understanding as to how they are implemented within the financial services industry
- Technical Certification in an IT area