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Customer Success Manager
| Company | Syndio |
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| Location | New York, NY, USA |
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| Salary | $99000 – $116000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of demonstrated experience in Customer Success
- Demonstrated track record managing large enterprise Fortune 100 companies
- Proven ability to engage and multi-thread with C-Suite executives & SVP level
- Passionate about closing pay gaps and creating fairness in the workplace
- Self-starter who thrives working independently with minimal supervision
- Deeply curious and willing to explore all aspects of the platform
- Willing to ask questions and seek support and expertise
- Stellar communication skills to connect with a range of people
- Comfortable selling the value of workplace fairness solutions
- Empathy, calm, and confidence to help customers overcome challenges
- Proactive and organized with excellent time management skills
- Excited to own and drive initiatives within Syndio
- Located in the NY Metro Area, able to work ET/CT hours, and authorized to work in the United States for any employer.
Responsibilities
- Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients
- Act as a recognized authority and trusted advisor, proactively engaging with clients
- Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development
- Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references
- Analyze and distill evolving client needs, contributing to product direction
- Play a pivotal role in shaping Syndio’s overarching customer service strategy
- Participate in advanced training programs to deepen expertise in workplace equity intricacies.
Preferred Qualifications
- Experience in workplace equity or related fields is a plus.
