PC/LAN Technician Senior Lead

PC/LAN Technician Senior Lead

Requirements

• Associate degree in Computer Science or a closely related field.
• Five (5) years of troubleshooting and maintaining PC/Server software, hardware, and applications experience.
• You must possess a valid Arizona driver’s license or can obtain a license by the time of hire.
• Prior to hiring, the Sheriff’s Office requires that all candidates pass an extensive background review.

Responsibilities

• Troubleshoots and resolves advanced or highly technical hardware problems including PCs, Laptops, monitors, printers, and other peripheral equipment.
• Troubleshoots and resolves highly complex software problems including software installations, updates, and maintenance.
• Troubleshoots LAN connectivity problems.
• Troubleshoots Wireless Network connectivity problems.
• Completes non-routine work orders and moves/adds/changes requests with little or no guidance, including patches, upgrades, software deployments, installations.
• Works in conjunction with the MCSO Service Desk to prioritize and manage support calls.
• Manages Service Desk queue using Service Desk ticketing application.
• Maintains high level of communication with customers to schedule hardware and software installation/support calls.
• Confers with end users to determine the types of hardware and software required.
• Distributes appropriate support calls to hardware maintenance vendors and application developers as appropriate.
• Writes programs to fulfill requirements or selects appropriate off-the-shelf software then modifies them to suit Office needs.
• Maintains inventory of personal computers (PCs), peripherals, and spare parts using Information Technology Asset Management ITAM software.
• Develops and/or modifies documentation and knowledge base articles.
• May be responsible for training, supervising, and assigning work to other IT staff, although not primarily a function of this position.
• Performs back-ups of user profiles and data.
• Trains users in utilization of equipment and provide end-users with technical and hardware solutions.
• Acts as technical support on crucial projects and functions as an escalation point for complex technology issues as assigned by Commander/Supervisor.

Preferred Qualifications

• Previous IT or Technology Senior/Lead professional experience.
• Previous experience working in a law enforcement environment.
• CompTIA A+ certification and/or Network + certification.
• Experience supporting Windows 10 / Windows 11.
• Experience supporting Microsoft Office or Microsoft 365.