Collections Senior Specialist
| Company | Valon |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 3+ years of collections experience.
- Previous skip-tracing experience.
- Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest).
- Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems.
- Previous experience with using workforce tools or partnering with workforce management teams.
- Previous experience with handling sensitive documentation.
- Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA).
- Excellent time management skills.
- Ability to assess homeowner needs and overcome objections.
Responsibilities
- Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws.
- Perform skip-tracing to locate homeowners with incorrect contact information.
- Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service.
- Meticulously document all inbound and outbound collections efforts within the company platform.
- Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans.
- Mentor other Collections Specialists, leading departmental projects and initiatives as required.
- Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies.
- Identify gaps in processes and recommend improvements.
- Test various contact center tools and platforms.
Preferred Qualifications
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No preferred qualifications provided.