Urgent Care Veterinary Shift Lead
| Company | American Veterinary Group |
|---|---|
| Location | Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate degree or veterinary technician certification/licensure REQUIRED.
- Two years of experience in healthcare, veterinary profession, or service-type industry required.
- Medical background with medical terminology training required.
Responsibilities
- Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
- Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
- Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
- Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
- Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
- Training and mentoring new paraprofessional staff.
- Addressing broken equipment issues and assist in inventory management.
- Performing other duties as assigned.
Preferred Qualifications
- Six months of prior experience in a management position strongly preferred.
- Animal handling experience including patient restraint, sample collection, and monitoring.
- Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.