Cargo Duty Manager

Cargo Duty Manager

Requirements

• Ability to work in a team environment and manage conflict while under pressure.
• Possess excellent organizational and planning skills both orally and written.
• Ability to work proficiently with Microsoft Office products.
• Must be customer focused and have quality awareness.
• A minimum of 2 years industry leadership experience.
• Demonstrate strong communication skills to interact professionally with team members and customers.
• A valid driver’s license with a clean driving record.

Responsibilities

• Manage and control the entire operation for customer airline including Office, Warehouse & Ramp.
• Develop & direct work assignment for supervisory teams and agents for both the warehouse and office.
• Create and manage schedules to ensure adequate staffing for the operation and manage day-to-day labor requirements.
• Provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all operational equipment is safe to operate and report any discrepancy.
• Actively search for and report to station management any future business opportunities.
• Assist with all Warehouse and Office team duties (safety walks, cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.
• Extensive understanding of cargo operations and customer internal SOP.
• Conduct and participate in company and customer audits.
• Understand and Manage operational KPI.
• Provide excellent Customer Service through written and verbal communication.
• Create and implement corrective action and preventive measures for all related safety and operational incidents.
• Maintain a flexible work schedule, including weekends and holidays.

Preferred Qualifications

• Flexibility to work various shifts including nights, weekends, and holidays.