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QA Program Manager
| Company | Keywords Studios |
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| Location | Burlingame, CA, USA |
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| Salary | $100000 – $140000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Strong customer-centric focus
- Excellent team management and organizational skills
- Demonstrated solid experience of delivering standard work processes as well as tactical/operational expertise
- Development of business processes (recommendations, procedural documents), detailed project plans and status reporting mechanisms
- Proven ability to build strong relationships across all levels of the business, including senior leaders
- Initiative and responsibility: willingness to act proactively by identifying opportunities and anticipating changes/knowing when to escalate correctly
- Excellent communication skills and ability to create good and strong relationships with different kinds of local and international stakeholders
- Proven ability to work under pressure and according to tight timelines
- Demonstrated problem solving and analytical skills
- Skills in data collection, analysis, metrics and managing performance delivery
- A high degree of cultural sensitivity and demonstrated ability to work effectively with multi-cultural and business teams, preferably within a large global business
- 5+ years of Project Management experience
- Understanding of a project cycle and a game development process
- Understanding of QA Plan building, QA Delivery Strategy, and QA Program Delivery
- Strong knowledge of Microsoft Office (especially Excel)
- Knowledge of PowerBi
Responsibilities
- Collaborate with leadership to develop strategies for profitability and operational efficiency
- Allocate projects based on capacity, workload, and expertise
- Manage client expectations and act as the primary contact for assigned accounts
- Understand the production life cycle in QA to facilitate processes
- Educate project teams on client needs and best practices, identifying new business opportunities
- Design workflows and onboard QA services and technology
- Analyze data to verify KPIs and manage project schedules
- Oversee project production, ensuring timelines and quality standards are met
- Support team members in problem-solving and provide coaching and growth paths
- Create and present production reports regularly
- Work with finance and management teams for project quotes and production forecasts
- Lead standardization efforts across locations and promote automation
- Manage team sizes based on business needs and ensure documentation is current and accessible
- Implement KPI reporting and oversee global invoicing for QA projects
- Address risks and issues, and document program activities
- Serve as a Project Manager during peak times or workload shifts
Preferred Qualifications
No preferred qualifications provided.
